Procedural Questions

Procedures are a part of life, especially in the working world.  Each company has their
own set of policies and rules that they expect their employees to follow.  An interviewer
is going to ask questions to determine if you would do things they way they want (for
instance making a sale or handling a customer complaint).  Without training, you will not
know with any degree of certainty how the company would want you to handle different
situations but there are ways to answer that can increase your chances of getting the job.